United States Department of State (DoS):
Supported the Bureau of Human Resources Executive Office with developing a consistent release process for all production systems and infrastructure elements, and defined “the phased change process.” Directly support for the overall Configuration Management and Change Control Program.
National Academies of Science (NAS):
Provided engineering support to the design, implementation and integration of backbone network upgrades to a new SONNET ring structure for the academies and data center relocation; firewall design and deployment for DMZ segments for enterprise server clusters on PIX 515E platforms; firewall design and secure site-to-site VPN deployment; and VPN designs and deployments on the PIX 515E.
General Services Administration (GSA):
Provided Help Desk/Customer Service representatives to include, but not limited to, maintaining first contact resolution and maintaining and resolving trouble tickets; etc.